Refunds & cancellations

Last updated: 7 October 2026

If the doctor declines your order

You are not charged. The authorisation on your card is cancelled straight away. Depending on your bank, it can take a few days for the hold to disappear from your statement.

Cancelling before approval

Message us with your order reference before your order is approved and we will cancel it and release the authorisation, at no cost.

After your order is approved

Once an order has been approved and dispatched, medicines cannot be returned for safety reasons. If your order arrives damaged, incorrect or incomplete, message us within 7 days with your order reference and a photo and we will replace it or refund you.

No subscription

Each order is a one-off purchase. There is nothing to cancel between orders.

Questions about this policy: message us on Instagram at @hier.health.